After graduating from the University of Kentucky, Scott Owens forged a successful 15-year career in advertising and marketing.

At well-known firms Doe-Anderson Advertising in Louisville and Freedman Advertising, Cincinnati, Scott directed the agencies’ efforts for brands such as Churchill Downs, Fischer’s Meats, Tia Maria Liqueur, Blue Cross and Blue Shield, U.S. Space and Rocket Center, Turfway Park, Paramount Foods and many others.

Because of his broad experience in thoroughbred racing, Scott was recruited back to Lexington and served five years as President of Kentucky Off-Track Betting, Inc., a consortium owned by Keeneland, Churchill Downs, Turfway Park and Ellis Park with annual sales over $30 million.

In 2006, Scott created Owens Law Group, PSC, in Richmond, Kentucky. His goal was to build a firm that would meet the consumer demand for a hands-on, personal approach to solving legal problems.

Research confirms a large segment of the market is unhappy with the way most law firms conduct business. Ignored and unreturned phone calls, always dealing with staff and rarely the attorney, lack of communication and an arrogant attitude were examples of negative attributes associated with today’s law firms.

Actual comments from clients echoed these findings. “They make me feel like I’m bothering them when I call;” “they act like they’re doing me a favor;” “my case is a huge deal in my life—they don’t get that;” “I never know what’s going on with my case;” or “they don’t listen to me” were all common complaints.

Scott knew from experience that negative consumer perceptions of other firms provided Owens Law Group the opportunity to clearly distinguish itself with a better product.

“In every industry I’ve worked with through the years, from horse racing to healthcare, the leaders are committed to a culture of personal customer service.

Law firms have succeeded doing the exact opposite; many with the bedside manner of Attila the Hun. They intimidate people. Look at their advertising.—stern faces and ominous music.

The firms have gotten away with this because consumers are generally unaware there are alternatives; and I don’t mean those wacky lawyers on TV we call the ‘clown corps,’ Owens explained.

“Owens Law Group operates under a completely different mindset. We recognize that what our clients are going through—a serious wreck; a loved one neglected in a nursing home; an employment issue---it’s gut wrenching and often has a domino effect on other areas of your life. The last thing you need is a cold, intimidating and disinterested attitude from the firm you’ve hired to help.

We provide ‘Solutions for life,’ and that means personally guiding you through your stress, fear and frustration, whatever the source, as we progress toward a positive outcome.”

Built on a foundation of extensive business experience helping clients achieve affirmative results, Owens Law Group has exceeded all expectations.

We invite you to call us. We’ll gladly put you in contact with clients who can supply personal testimonials about our service and success.